Privacy Policy

At Flojek, we’re committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and the choices you have.

By using our website (flojek.com), you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase

  • Subscribe to our email list

  • Fill out a form (e.g. contact, newsletter)

  • Interact with us via social media or ads

This may include:

  • Name

  • Email address

  • Billing/shipping address

  • Phone number

  • Payment details (securely processed by third parties — we don’t store card info)

  • IP address and browser/device information

 

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your purchase

  • Send marketing emails (only if you opt-in)

  • Respond to questions or support requests

  • Improve our website and customer experience

  • Prevent fraud or suspicious activity

 

3. Email Marketing & Communications

You’ll only receive marketing emails if you’ve explicitly opted in (e.g. by signing up for a free download or ticking a box at checkout). You can unsubscribe at any time by clicking the link in our emails.

We may use tools like Shopify Email or Klaviyo to send communications.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We only share data with trusted third-party services that help us operate Flojek, such as:

  • Shopify (eCommerce platform)

  • Payment processors (e.g. Stripe, Shopify Payments)

  • Fulfilment partners and couriers

  • Email platforms (e.g. Klaviyo, ConvertKit)

  • Analytics tools (e.g. Google Analytics)

Each of these services has its own privacy policies and is GDPR-compliant.

 

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyse site performance

  • Serve personalised ads (via Facebook Pixel, Google, etc.)

You can choose to disable cookies through your browser settings.

 

6. Your Rights

If you’re in the UK or EU, you have the right to:

  • Access, update, or delete your personal data

  • Object to or restrict how your data is used

  • Withdraw consent at any time

 

7. Data Security

We take security seriously. Our store is hosted on Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing.

We never store your full payment details.

 

8. Retention

We retain your information only as long as necessary to:

  • Fulfil orders

  • Meet legal or tax obligations

  • Improve our service

 

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

 

10. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page.


11. Contact Us

If you have any questions about this policy or how your data is used, contact us at:

Email: joseph@flojek.com

 

Last updated: 22/09/2025